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​你要知道|You Should Know

​有免運費活動嗎?
​Any free shipping promotions available?

買滿指定金額即可免運費,不用出門便可送到家中。Free shipping for orders over a specified amount, delivered right without leaving your home.

◆HK$500香港地區免免運費 Free shipping for orders over HK$500  in Hong Kong region.
◆HK$800香港離島地區及澳門免運費 Free shipping for orders over  HK$800 to Hong Kong outlying islands and Macau region.

 

我的貓咪適合食用那款商品?
Which product is suitable for my cat to consume?

我們每款商品都列明所有成份、數據等的資訊以供參考,顧客可先根據貓咪的飲食情況、身體情況及口味選擇合適的商品。如果需要我們提供更多的商品資訊及協助,歡迎到"聯絡我們"頁面留言或Whatsapp聯絡我們,當我們收到後會盡快回覆。
We provide all the information, including ingredients and nutritional data, for each of our products for reference. Customers can choose the products based on your cats' dietary needs, health conditions and flavor. If customers need further information on our products, please feel free to leave a message on "Contact Us" page or via Whatsapp, we will get back to you as soon as we can.

​可以預訂售罄之商品嗎?
Is it possible to pre-order the sold out items?

​如商品現貨售罄,我們會視乎商品供應情況開放預訂,顧客可以到商品詳情查看到貨時間,亦歡迎到"聯絡我們"頁面留言或Whatsapp聯絡我們查詢。
​If the product was sold out, we will open pre-orders based on the availability. Customers can check the estimated time of arrival on the product page, feel free to leave a message on "contact us" page or via Whatsapp for more details.

​商品不合適可以退換嗎?
Is it possible to exchange or return a product if it is not suitable?

​除商品品質問題外,我們不接受任何退換要求。有關詳情可參考"退換貨政策"或瀏覽我們的"政策與條款"閱讀更多其他資訊。
We do not accept any refund & exchange requires except for issues related to product quality. Please refer to our "Return & Exchange Policy" for for details or visit our "Policy & Guide" page for more information about others.

有那些付款方式?接受消費券嗎?
What payment method are available? Accept consumption voucher scheme issued by HKSAR?

我們提供不同的電子支付方式,以迎合不同顧客的需求,我們亦接受由香港政府發放的2023年消費券計劃,有關支付方法詳情可參考"付款方法"
​We offer various payment methods to cater to the different needs of our customers. We also accept the consumption voucher scheme issued by the HKSAR in 2023. For details on payment methods, please refer to out "Payment Method" page.

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